Office Administrator 

We are seeking an organized, self-motivated front office administrator to join our team. In this position, you will manage a variety of administrative tasks. A positive attitude and attention to detail are a must.



  • Warmly welcome visitors, answer and direct calls promptly

  • Monitor and maintain office equipment; inventory supplies, and order replacement supplies as needed

  • Responsible for maintaining and managing our phone system with vendor

  • Organize catering, coffee or refreshments as needed

  • Organize and maintain conference room schedule and equipment

  • Coordinate building and maintenance issues for general repair

  • Open, sort and scan incoming mail; distribute mail and faxes as appropriate

  • Issuance of certificates of insurance; daily online retrieval of insurance company policy documents; processing of cancellation and reinstatement notices

  • Manage & track Registry of Motor Vehicles documentation

  • Maintain departmental & employee contact lists

  • Prepare mailings for overnight packages

  • Ensure an orderly break room at end of each day

  • Assist other departments with administrative support

Required skills and qualifications:

  • Prior experience in handling administrative responsibilities in an office environment

  • Proficient computer skills including Microsoft Office Suite (Word, Excel, PowerPoint & Outlook)

  • Ability to adapt to changing situations in a calm and professional manner

  • Excellent time management and written and verbal communication skills

  • Strong work ethic

  • Takes ownership and initiative to accomplish tasks

  • Highly organized, detail oriented, ability to multitask, and work well in a fast-paced environment

  • Willingness to learn and grow with the company

IMA offers a competitive salary & benefit package. Qualified candidates are encouraged to email their resume to 

We are a well established insurance agency with offices in Worcester and Burlington. We are an Equal Employment Opportunity Employer.

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