Commercial Insurance Key Account Manager

Provide concierge risk management services to key IMA accounts, being proactive in protecting their interests and focusing on client satisfaction.


  • Primary relationship and service manager for key accounts

  • Create and maintain insurance programs for complex risks

  • Retention and growth of an assigned book of VIP accounts

  • Act as an outsourced risk manager to clients

  • Provide service in accordance with our Stewardship Program, including:

    • Pre-Renewal, Renewal and Stewardship meetings

    • Market and Coverage Analysis

    • Quarterly Claim Reviews

    • Trend Analysis and Loss Control Recommendations

  • Develop and maintain client relationships to ensure all service needs are met

  • Identify opportunities for account rounding, cross selling & up-selling

  • Develop and maintain positive relationships with insurance company representatives

  • Provide clear verbal and written communication to clients, assisting them in understanding their options and making informed decisions

Required skills and qualifications:

  • Broad knowledge and understanding of commercial lines coverage and markets

  • Ability to think outside the box to find creative ways to solve risk management problems

  • Excellent communication skills both written and oral

  • Well organized, detail oriented and ability to work in a team environment

  • Must be able to work independently and prioritize workflow to completion of tasks

  • Possess analytical, problem solving and conflict resolution skills

  • Proficient in Sagitta and Microsoft Office products (Word, Excel, PowerPoint and Outlook)

  • Property & Casualty license required

  • Professional Insurance designations a plus



  • Commercial insurance: 5 years (Required)

  • Risk management services: 5 years (Required

IMA offers a competitive salary & benefit package. Qualified candidates are encouraged to email their resume to 

We are a well established insurance agency with offices in Worcester and Burlington. We are an Equal Employment Opportunity Employer.

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