Commercial Insurance Premier Account Executive

IMA is looking for a Commercial Lines Account Executive to provide concierge risk management services for an assigned book of Commercial Lines Premier accounts.  Manage client relationships on a day-to-day basis, acting as a trusted resource to clients.

Drive the renewal process in conjunction with the Sales team, ensuring coverage needs are met and delivered to clients in a timely manner.  This role directly contributes to key business outcomes including client retention and client satisfaction.


  • Primary relationship and service manager for key accounts
  • Create and maintain insurance programs for complex risks
  • Act as an outsourced risk manager to clients, providing prompt, accurate guidance in covering their changing needs
  • Maintain appropriate coverage for commercial lines clients; clearly communicate coverage terms and limitations
  • Provide service in accordance with our Stewardship Program, including:
    • Pre-Renewal, Renewal and Stewardship Meetings
    • Market and Coverage analysis
    • Coordination of Claim Reviews and Trend Analysis
    • Providing clients with an understanding of coverage so they can make informed decisions
  • Build strong, positive working relationships with clients, carriers, and members of the IMA team
  • Contribute to the Agency’s growth through account rounding, cross selling, and up-selling within the existing book of business
  • Follow established workflows and maintain accurate records


Required skills and qualifications:

  • Minimum 5 years’ commercial insurance experience
  • Property & Casualty license required
  • Possession of, or in pursuit of, professional insurance designations a plus
  • Excellent communication skills, both written and oral
  • Client Focused and Solution Driven
  • Proven ability to build long-term professional relationships
  • Demonstrated knowledge of commercial underwriting and coverage
  • Well organized, detail-oriented, and a team player
  • Must be able to work independently and prioritize workflow to ensure completion of all tasks
  • Excellent analytical, problem solving and conflict resolution skills
  • Ability to work in and contribute to culture of teamwork and cooperation
  • Creativity valued as a key attribute
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
  • Experience in working with AMS360 a plus


Bachelor’s degree preferred.

We offer exciting and rewarding opportunities for experienced professionals and solid training for motivated individuals providing a pathway to career development and success.

IMA offers a competitive salary & benefit package. Qualified candidates are encouraged to email their resume to

We are a well established insurance agency in the heart of Worcester. We are an Equal Employment Opportunity Employer.